Business Documentation
Shipping Policies
Shipping Methods
Domestic Shipping (Bangladesh)
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days
- Same Day Delivery: Available in Dhaka for rush orders
International Shipping
- Regional (Asia): 7-10 business days
- Europe/Americas: 12-15 business days
- Express International: 5-7 business days
Shipping Costs
Domestic Rates
| Order Value | Shipping Cost |
|---|---|
| Under ৳5,000 | ৳150 |
| ৳5,000 - ৳10,000 | ৳100 |
| Over ৳10,000 | FREE |
International Rates
Calculated based on:
- Destination country
- Package weight
- Shipping method selected
- Insurance requirements
Delivery Timeframes
Production + Shipping Timeline
Total delivery time = Production Time + Shipping Time
Example timelines:
- Stock items (Dhaka): 3-5 days total
- Custom caps (domestic): 12-17 days total
- Custom caps (international): 22-27 days total
Tracking & Updates
Order Tracking
- Tracking number provided once shipped
- Real-time updates via SMS and email
- Track orders at
/track-order
Shipping Notifications
Customers receive notifications at:
- Order confirmation
- Production start
- Quality check complete
- Package shipped
- Out for delivery
- Delivered
Packaging Standards
Standard Packaging
- Individual polybags for each cap
- Carton boxes for bulk orders
- Branded packaging available (additional cost)
Special Packaging
- Gift boxes: Available for retail orders
- Display boxes: For wholesale/retail partnerships
- Custom packaging: Contact for quote
Insurance & Liability
Shipping Insurance
- Included: Orders over $500
- Optional: Available for all orders
- Coverage: Full replacement value
Damage Claims
Report damaged shipments within:
- 24 hours for domestic
- 72 hours for international
International Shipping
Customs & Duties
- Customer responsible for import duties
- Commercial invoice provided
- HS codes included for customs clearance
Restricted Countries
Currently shipping to all countries except:
- [List will be updated based on current restrictions]
Rush Orders
Expedited Processing
- Additional 30% fee for rush production
- 5-7 day total turnaround
- Subject to availability
Requirements
- Payment in full upfront
- Approved artwork (no revisions)
- Standard materials only
Delivery Issues
Failed Delivery Attempts
- 3 attempts for domestic orders
- Returned to warehouse after failed attempts
- Reshipment fee applies
Address Changes
- Free changes before shipment
- Rerouting fee applies after shipment
Wholesale & Bulk Orders
Pallet Shipping
- Available for 1000+ unit orders
- Freight shipping options
- Loading dock delivery
International Freight
- Container shipping for large orders
- FOB, CIF terms available
- Freight forwarder coordination
Need Help? Contact shipping@customcapbd.com
Track Order: Visit /track-order