Frequently Asked Questions (FAQ) | Custom Cap BD

General Questions

What is Custom Cap BD?

Custom Cap BD is a professional custom cap and apparel manufacturing company based in Bangladesh. We serve suppliers, wholesalers, and buyers worldwide with high-quality custom caps, embroidery, and printing services.

Who can order from Custom Cap BD?

We serve:

Suppliers looking for reliable manufacturing partners
Wholesalers requiring bulk orders
Corporate clients needing branded merchandise
Event organizers seeking custom promotional items
Retail businesses wanting private label products

What products do you offer?

Custom baseball caps (6-panel, 5-panel, trucker, snapback, fitted)
Beanies and winter hats
Visors
Bucket hats
Custom embroidery and printing services
Bulk apparel customization

Ordering & Pricing

What is the minimum order quantity (MOQ)?

Our minimum order quantities vary by product:

Standard caps: 50 units minimum
Premium caps: 100 units minimum
Custom designs with embroidery: 100 units minimum
Bulk wholesale orders: Contact us for flexible MOQ

How do I get a quote?

Visit our Product Page or Contact Page
Select your desired cap style, colors, and customization options
Fill out the quote request form
Our team will respond within 24-48 hours with a detailed quote

What payment methods do you accept?

Bank wire transfer (T/T)
PayPal (for international orders)
Letter of Credit (L/C) for large orders
Other methods available upon request

Do you offer volume discounts?

Yes! We offer tiered pricing based on order quantity:

50-199 units: Standard pricing
200-499 units: 5-10% discount
500-999 units: 10-15% discount
1000+ units: 15-20% discount

Customization & Design

What customization options are available?

Embroidery:

Front panel logo embroidery (up to 10,000 stitches)
Side panel embroidery
Back embroidery
3D puff embroidery
Flat embroidery
Multiple thread colors

Printing:

Screen printing
Heat transfer
Sublimation printing
DTG (Direct-to-Garment) printing

Cap Features:

Custom fabric selection (cotton, polyester, mesh, etc.)
Closure types (snapback, fitted, velcro, buckle)
Custom tags and labels
Custom packaging

Do I need to provide my own artwork?

No, but it helps! We accept:

Your artwork: Vector files (AI, EPS, PDF) preferred, high-res PNG/JPG accepted
Logo design service: Our design team can create custom logos (additional fee applies)
Artwork conversion: We can convert raster images to vector format

What file formats do you accept for artwork?

Preferred formats:

Vector files: AI, EPS, PDF, SVG (best for embroidery and printing)
Raster files: PNG, JPG (minimum 300 DPI, transparent background preferred)

Can I see a sample before production?

Yes! We offer:

Digital mockups: Free 3D renderings of your design
Physical samples: Available for an additional fee (deducted from final order if you proceed)
Pre-production samples: Recommended for orders over 500 units

Production & Timeline

What is the production timeline?

Typical production times:

Sample production: 5-7 business days
Bulk orders (50-200 units): 2-3 weeks
Large orders (500+ units): 3-4 weeks
Rush orders: Available with expedited fees (contact us)

Timeline starts after:

Artwork approval
Payment confirmation
Production specifications finalized

Can you accommodate rush orders?

Yes! We offer expedited production for urgent orders:

7-day rush: +20% fee
10-day rush: +10% fee
14-day rush: +5% fee

Availability depends on current production schedule. Contact us to check.

How do I track my order?

Once your order enters production:

You'll receive an order confirmation email
Production updates at key milestones
Tracking number when shipped
Real-time tracking via courier website

Shipping & Delivery

Where do you ship?

We ship worldwide! Common destinations:

North America (USA, Canada)
Europe (UK, Germany, France, etc.)
Middle East
Asia-Pacific
Latin America

What are the shipping costs?

Shipping costs depend on:

Destination country
Order weight and volume
Shipping method (air freight, sea freight, courier)
Customs and duties (buyer's responsibility)

Request a quote for accurate shipping estimates.

What shipping methods are available?

Express Courier (DHL, FedEx, UPS):

Delivery: 3-7 business days
Best for: Urgent orders, small to medium quantities
Tracking: Real-time tracking

Air Freight:

Delivery: 7-14 business days
Best for: Medium to large orders
Cost-effective for bulk shipments

Sea Freight:

Delivery: 30-45 days
Best for: Very large orders (1000+ units)
Most economical for high-volume orders

Who pays for customs and import duties?

Import duties, taxes, and customs fees are the buyer's responsibility unless otherwise agreed. We recommend checking your country's import regulations and duties before ordering.

Do you offer door-to-door delivery?

Yes! We offer:

DDP (Delivered Duty Paid): We handle all customs and delivery (premium service)
DDU (Delivered Duty Unpaid): You handle customs clearance
FOB (Free on Board): You arrange shipping from Bangladesh

Quality & Returns

What quality standards do you follow?

We maintain strict quality control:

ISO-certified manufacturing facilities
Pre-production sample approval
In-line quality checks during production
Final inspection before shipping
AQL (Acceptable Quality Level) 2.5 standard

What if I'm not satisfied with my order?

We stand behind our quality! If there's an issue:

Report within 7 days of receiving your order
Provide photos/videos of the defect
Our QC team will investigate
We'll offer:
- Replacement for defective items
- Partial refund for minor issues
- Full refund for major quality failures (rare)

What is your return policy?

Returns accepted for:

Manufacturing defects
Incorrect products shipped
Damage during shipping (file claim with courier)

Not accepted for:

Change of mind after production starts
Design errors on your part (that's why we provide mockups!)
Color variations within industry standard tolerance

See our full Return Policy for details.

Account & Support

Do I need an account to order?

No account needed: For one-time orders
Account recommended: For easier reordering, order history, and saved designs
Business account: For wholesalers and regular customers (special benefits)

How can I contact customer support?

Email: support@customcapbd.com
WhatsApp: +880 1234 567890 (business hours)
Phone: +880 2 123 4567
Contact Form: Contact Us
Live Chat: Available during business hours (9 AM - 6 PM GMT+6)

What are your business hours?

Office Hours: Saturday to Thursday, 9 AM - 6 PM (GMT+6, Bangladesh Time)
Email Support: Monitored 24/7, responses within 24 hours
WhatsApp: Business hours only

Can I visit your factory?

Yes! We welcome factory visits by appointment. Contact us at least 2 weeks in advance to schedule:

Factory tour
Sample review
Design consultation
Quality inspection

Partnership & Wholesale

Do you offer wholesale partnerships?

Yes! We have dedicated programs for:

Tier 1 Suppliers: Exclusive pricing, priority production
Tier 2 Suppliers: Volume discounts, flexible payment terms
Regular Wholesalers: Standard wholesale pricing
VIP Wholesalers: Premium benefits and dedicated account manager

Learn more about our supplier programs

What are the benefits of becoming a supplier partner?

Priority production scheduling
Volume-based discounts up to 25%
Flexible payment terms (net 30-60 days for qualified partners)
Dedicated account manager
Free design services
Exclusive early access to new products
Marketing support materials

How do I become a supplier partner?

Register for a supplier account
Submit your business information
Our team reviews your application (2-3 business days)
Once approved, you'll receive your tier assignment and pricing

Technical Questions

What is the maximum embroidery size?

Front panel: Up to 4" x 4" (10cm x 10cm)
Side panels: Up to 2" x 2" (5cm x 5cm)
Back: Up to 5" x 3" (12cm x 7cm)
Custom sizes: Available on request for special projects

How many thread colors can I use?

Standard: Up to 6 thread colors per design
Complex designs: Up to 12 colors (additional charges apply)
Unlimited colors: Available with printing methods

What is the stitch count limit?

Standard embroidery: Up to 10,000 stitches
Complex designs: Up to 15,000 stitches (additional charges)
We optimize designs to keep stitch counts efficient

Can you match Pantone colors?

Yes! We can match:

Pantone colors for fabric, embroidery thread, and printing
HEX/RGB colors converted to closest physical match
Custom color samples sent to us for matching

Note: Exact color matching depends on material and technique. We provide color samples for approval.

Still Have Questions?

If you didn't find your answer here:

Check our Documentation for detailed guides
Visit our Support Center for help articles
Contact us directly via email or WhatsApp
Request a consultation for custom projects

We're here to help bring your custom cap vision to life! 🧢