Terms and Conditions

1. Introduction

Welcome to Custom Cap BD. By accessing and using our website and services, you agree to be bound by these Terms and Conditions.

2. Definitions

• "Company", "we", "us", or "our" refers to Custom Cap BD
• "Customer", "you", or "your" refers to the individual or entity using our services
• "Products" refers to custom caps, apparel, and related items offered by Custom Cap BD
• "Services" refers to customization, manufacturing, and delivery services

3. Use of Services

3.1 Eligibility

You must be at least 18 years old or have parental consent to use our services.

3.2 Account Registration

• You are responsible for maintaining the confidentiality of your account
• You agree to provide accurate and complete information
• You must notify us immediately of any unauthorized use

3.3 Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems

4. Orders and Customization

4.1 Order Acceptance

All orders are subject to acceptance by Custom Cap BD. We reserve the right to refuse any order.

4.2 Customization Requirements

• Design files must meet our specifications
• We reserve the right to refuse designs that violate copyright, trademark, or are deemed inappropriate

4.3 Minimum Order Quantities (MOQ)

Minimum order quantities apply based on product type and customization complexity.

4.4 Lead Times

Production lead times vary based on order complexity and quantity. Estimated delivery dates are provided but not guaranteed.

5. Pricing and Payment

5.1 Pricing

• All prices are in USD unless otherwise stated
• Prices are subject to change without notice
• Quoted prices are valid for 30 days

5.2 Payment Terms

• Payment is required before production begins
• We accept major credit cards, bank transfers, and approved payment methods
• Late payments may incur additional fees

5.3 Taxes and Duties

Customers are responsible for all applicable taxes, customs duties, and import fees.

6. Shipping and Delivery

6.1 Shipping Methods

We offer various shipping options. Delivery times are estimates and not guaranteed.

6.2 Risk of Loss

Risk of loss transfers to you upon delivery to the carrier.

6.3 International Shipping

Additional customs and duty charges may apply for international orders.

7. Returns and Refunds

7.1 Custom Products

Custom-made products are non-returnable unless defective or damaged.

7.2 Defective Products

We will replace or refund defective products if reported within 14 days of delivery.

7.3 Cancellations

Orders may be cancelled before production begins. A cancellation fee may apply.

8. Intellectual Property

8.1 Your Designs

You retain ownership of designs you provide but grant us a license to use them for order fulfillment.

8.2 Our Property

All content on our website, including logos, text, and images, is protected by copyright and trademark laws.

8.3 Copyright Compliance

You represent that you have the right to use all designs, logos, and trademarks in your orders.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the specific order
• We are not responsible for delays caused by circumstances beyond our control

10. Warranty Disclaimer

PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

11. Indemnification

You agree to indemnify and hold Custom Cap BD harmless from any claims arising from:

• Your use of our services
• Violation of these terms
• Infringement of third-party rights

12. Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of Bangladesh.

12.2 Arbitration

Disputes will be resolved through binding arbitration in Dhaka, Bangladesh.

13. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these Terms and Conditions, please contact:

Custom Cap BD 63/3 Ranabhola, Dhaka 1230, Bangladesh Email: info@customcapbd.com Phone: +880 1671-906866

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in effect.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Custom Cap BD.