Custom Cap BD

Privacy Policy

How Custom Cap BD collects, uses, and protects your personal information

Last Updated: January 26, 2025

1. Introduction

Custom Cap BD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide:

  • Contact Information: Name, email address, phone number, business name
  • Shipping Information: Delivery address, postal code, country
  • Account Information: Username, password (encrypted), preferences
  • Payment Information: Billing address, payment method details (processed securely)

2.2 Design and Order Information

  • Custom designs and artwork you upload
  • Product specifications and customization preferences
  • Order history and communication records

2.3 Automatically Collected Information

  • Usage Data: Pages visited, time spent, click patterns
  • Device Information: IP address, browser type, operating system
  • Cookies: Session cookies, preference cookies, analytics cookies

2.4 Business Information (B2B Customers)

  • Company name, tax ID, business license
  • Wholesale pricing tier information
  • Purchase history and credit information

3. How We Use Your Information

3.1 To Provide Services

  • Process and fulfill orders
  • Customize products according to specifications
  • Communicate order status and delivery updates
  • Provide customer support

3.2 To Improve Our Services

  • Analyze website usage and user behavior
  • Develop new products and features
  • Conduct market research
  • Improve user experience
  • Send promotional emails about new products
  • Share special offers and discounts
  • Provide product recommendations
  • You can opt-out anytime
  • Comply with legal obligations
  • Prevent fraud and abuse
  • Enforce our Terms and Conditions
  • Protect our rights and property

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third parties who assist us:

  • Payment Processors: Stripe, PayPal (for payment processing)
  • Shipping Partners: DHL, FedEx, local couriers
  • Cloud Services: AWS, Google Cloud (for data storage)
  • Analytics: Google Analytics (for website analytics)
  • Email Services: SendGrid, Mailchimp (for communications)

4.2 Business Transfers

Your information may be transferred if we merge, are acquired, or sell assets.

We may disclose information when required by law or to protect rights and safety.

We may share information for other purposes with your explicit consent.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures:

  • SSL/TLS encryption for data transmission
  • Encrypted password storage
  • Secure payment processing (PCI DSS compliant)
  • Regular security audits
  • Access controls and authentication

5.2 Data Breach Response

In the event of a data breach, we will:

  • Notify affected users within 72 hours
  • Report to relevant authorities
  • Take immediate remedial action

5.3 Limitations

No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request a copy of your data

6.2 Data Deletion

You can request deletion of your account and personal data, subject to legal retention requirements.

6.3 Opt-Out Rights

  • Unsubscribe from marketing emails
  • Disable cookies (may affect functionality)
  • Request removal from mailing lists

6.4 Data Portability

Request your data in a portable format for transfer to another service.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Preference Cookies: Remember your settings
  • Analytics Cookies: Track usage patterns
  • Marketing Cookies: Personalize advertising

7.2 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may limit functionality.

7.3 Third-Party Cookies

Our website may use third-party cookies from:

  • Google Analytics
  • Social media platforms
  • Advertising networks

8. Third-Party Services

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8.2 Social Media

If you interact with social media features, those platforms may collect information according to their policies.

8.3 Payment Processors

Payment information is processed directly by secure payment providers and not stored on our servers.

9. Data Retention

We retain your information for as long as:

  • Your account is active
  • Necessary to provide services
  • Required by law (typically 7 years for financial records)
  • Needed to resolve disputes

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries outside Bangladesh. We ensure appropriate safeguards are in place.

11.1 EU Users (GDPR Compliance)

If you are in the EU, you have additional rights under GDPR:

  • Right to object to processing
  • Right to restrict processing
  • Right to lodge complaints with supervisory authorities

11.2 California Users (CCPA Compliance)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

12.1 Notification of Changes

For significant changes, we will:

  • Send email notifications
  • Display prominent notices on our website
  • Request renewed consent where required

13. Contact Us

For privacy-related questions or requests:

Custom Cap BD - Privacy Team 63/3 Ranabhola, Dhaka 1230, Bangladesh Email: privacy@customcapbd.com Phone: +880 1671-906866

14. Data Protection Officer

For data protection inquiries, contact: Email: dpo@customcapbd.com

15. Complaint Procedure

If you have concerns about how we handle your data:

  1. Contact us using the information above
  2. We will respond within 30 days
  3. If unresolved, you may contact relevant data protection authorities

Your privacy matters to us. We are committed to transparency and protecting your personal information.

© 2025 Custom Cap BD. All rights reserved.